Legal & Privacy

Legal Notice

Publisher of the site

The website www.fideliestore.com (hereinafter referred to as the "Site") is published by the company Fidelie Store.

Publication Director:
Christel Petit-Monette, CEO

Contact email address:
contact@fideliestore.com

Intellectual Property

All elements of the site, including texts, images, logos, videos, and other content, are protected by copyright and are the exclusive property of Fidelie Store or its partners. Any reproduction or representation, in whole or in part, of these elements without the prior authorization of Fidelie Store is prohibited.

Terms and Conditions of Sale (T&Cs)

The terms and conditions of sale govern all transactions carried out on this site. They are available at any time on the Site at the following address:
[Link to T&Cs]
The Terms and Conditions of Sale include detailed information on products, prices, order procedures, payments, returns, as well as shipping and refund policies.

Protection of Personal Data

In accordance with Quebec's Act 25 on the Protection of Personal Information and the General Data Protection Regulation (GDPR) of the European Union, we are committed to respecting the privacy of the personal data of site users.

Collection of Personal Data

We collect personal data such as:

  • First Name
  • Last Name
  • Email Address
  • Shipping Address
  • Phone Number
  • Payment Information

This information is collected solely for the purpose of processing your orders, improving your shopping experience, and responding to your customer service requests.

Use of Personal Data

The collected information is used for:

  • Processing and shipping orders
  • Contacting you regarding your order if necessary
  • Sending you information about our products and promotions (if you have consented to receiving newsletters)

We do not share your personal information with third parties except when necessary for processing payments (via Stripe, PayPal, or other secure payment processors), or when required by law.

Protection of Personal Data

We use encryption technologies to ensure the security of your data during transmission (such as SSL/TLS). However, no transmission method over the Internet is 100% secure, and we cannot guarantee the absolute security of data transmitted online.

Your Rights Over Your Data

You have the following rights regarding your personal data:

  • Access to your personal data
  • Correction or deletion of your data
  • Withdrawal of your consent for marketing communications
  • Data portability

To exercise your rights, contact us at: contact@fideliestore.com.

Privacy Policy

For more information on how we handle your personal data, please refer to our Privacy Policy at the following address:
[Link to Privacy Policy]

Cookies

The Site uses cookies to enhance your user experience, personalize content, and analyze site performance. Cookies are small files stored on your device that allow us to remember your preferences or track your actions on the site.

Cookie Management

You can manage your cookie preferences through your browser settings. You may choose to disable cookies, but certain features of the site may not function properly.

For more information about the cookies we use, please refer to our Cookie Policy:
[Link to Cookie Policy]

Payment and Security

Payments for your orders are processed via secure payment platforms such as Stripe and PayPal. These platforms use encryption technologies (SSL) to protect your payment information during the transaction.

We do not store any banking information on our server, as all payment data is processed by third-party secure providers.

Shipping and Delivery

We ship products worldwide. Delivery times may vary depending on your location, the supplier, and any customs procedures. Shipping fees are calculated at checkout.

Customs Fees and Taxes

Customs fees and local taxes may apply to certain international destinations. These fees are the responsibility of the customer and are determined by the customs authorities in the destination country. Fidelie Store is not responsible for customs fees or delivery delays caused by customs services.

Disputes

These legal notices are governed by Quebec law. In case of a dispute, the competent courts will be those of the province of Quebec, unless mandatory legal provisions dictate otherwise.

Modification of the Legal Notice

Fidelie Store reserves the right to modify these legal notices at any time. Any modification will be published on this page with an updated revision date.