We're Here to Help
Your skincare journey matters to us. Let's connect.
Send us a Message
We typically respond within 24 hours
Frequently Asked Questions
How quickly will I see results?
Most customers notice visible improvements within 2-4 weeks of consistent use. Results may vary depending on your skin type and concerns.
What's your return policy?
We offer a 30-day money-back guarantee on TechGlow devices and 14-day returns on the Glow Ritual Collection. If you're not completely satisfied, contact us within the applicable window for a full refund.
Do you ship internationally?
We ship worldwide with free standard shipping to most countries. If a fee applies for your address (rare/remote areas), you’ll see it at checkout. Customs/duties may apply depending on your country.
Shipping & Returns
Free Shipping on All Orders
We're delighted to offer complimentary shipping on all Fidelie products, with delivery typically within 3-14 business days depending on your location.
We want you to love your Fidelie experience. If you're not completely satisfied, we offer different return policies based on the product category:
TechGlow Device Returns
Return Period: 30 days from delivery date
Warranty: 60 days manufacturer warranty
- Full product refund available within 30 days
- Return shipping costs are the customer responsibility
- Product must be in original condition with all accessories
- Original packaging required for returns
Glow Ritual Collection Returns
Includes: Gua Sha tools, Pillow Cases, Beauty Accessories
Return Period: 14 days from delivery date
Warranty: 30 days quality guarantee
- Full product refund available within 14 days
- Return shipping costs are the customer responsibility
- Items must be unused and in original packaging
- Hygiene sealed products cannot be returned once opened
How to Return Your Order
- Contact Us within the return period via email or customer service
- Receive Return Authorization with return shipping instructions
- Package Securely in original packaging with all accessories
- Ship Back using a trackable shipping method (customer responsibility)
- Receive Refund within 5-7 business days after we receive your return
Return Requirements
- Items must be in original, unused condition
- All original packaging, accessories, and documentation included
- Return authorization number required (contact customer service)
- Customer responsible for return shipping costs and insurance
TechGlow Device Warranty (60 Days)
- Manufacturing defects covered
- Normal wear and tear excluded
- Warranty void if device damaged by misuse
- Free repair or replacement for qualifying issues
Glow Ritual Collection Warranty (30 Days)
- Material defects and craftsmanship issues covered
- Natural stone variations are not considered defects
- Breakage due to dropping or misuse excluded
Questions about returns or exchanges?
📧 Email: contact@fideliestore.com
📱 Customer Service: Available Monday-Friday, 9 AM - 6 PM EST
⏱️ Response Time: Within 24 hours
At Fidelie, we stand behind the quality of our products. If you receive a defective item, we will gladly exchange it or provide a full refund at no cost to you.
Defective Item Process
- Contact us immediately upon receiving damaged item
- Provide photos of the damage
- We will send a prepaid return label
- Receive replacement or full refund (including original shipping)
