Free Shipping on All Orders

We're delighted to offer complimentary shipping on all Fidelie products, with delivery typically within 3-14 business days depending on your location.

We want you to love your Fidelie experience. If you're not completely satisfied, we offer different return policies based on the product category:

TechGlow Device Returns
Return Period: 30 days from delivery date
Warranty: 60 days manufacturer warranty

• Full product refund available within 30 days
• Return shipping costs are the customer responsibility
• Product must be in original condition with all accessories
• Original packaging required for returns

Glow Ritual Collection Returns
Includes: Gua Sha tools, Pillow Cases, Beauty Accessories
Return Period: 14 days from delivery date Warranty: 30 days quality guarantee

• Full product refund available within 14 days
• Return shipping costs are the customer responsibility
• Items must be unused and in original packaging
• Hygiene sealed products cannot be returned once opened

How to Return Your Order

• Contact Us within the return period via email or customer service
• Receive Return Authorization with return shipping instructions
• Package Securely in original packaging with all accessories
• Ship Back using a trackable shipping method (customer responsibility)
• Receive Refund within 5-7 business days after we receive your return

Return Requirements

• Items must be in original, unused condition
• All original packaging, accessories, and documentation included
• Return authorization number required (contact customer service)
• Customer responsible for return shipping costs and insurance

TechGlow Device Warranty (60 Days)

• Manufacturing defects covered
• Normal wear and tear excluded
• Warranty void if device damaged by misuse
• Free repair or replacement for qualifying issues

Glow Ritual Collection Warranty (30 Days)

• Material defects and craftsmanship issues covered
• Natural stone variations are not considered defects
• Breakage due to dropping or misuse excluded

At Fidelie, we stand behind the quality of our products. If you receive a defective item, we will gladly exchange it or provide a full refund at no cost to you.

Defective Item Process

• Contact us immediately upon receiving damaged item
• Provide photos of the damage
• We will send a prepaid return label
• Receive replacement or full refund (including original shipping)