Free Shipping on All Orders

We're delighted to offer complimentary shipping on all Fidelie products, with delivery typically within 3-14 business days depending on your location.

We want you to love your Fidelie experience. If you're not completely satisfied, we offer different return policies based on the product category:

TechGlow Device Returns
Return Period: 30 days from delivery date
Warranty: 60 days manufacturer warranty

• Eligible for return within 30 days of delivery (unused, original condition)
• Return shipping costs are the customer’s responsibility
• Original shipping fees are non-refundable
• Original packaging + all accessories required (RMA approval required before shipping)

Glow Ritual Collection Returns
Includes: Gua Sha tools, Pillow Cases, Beauty Accessories
Return Period: 14 days from delivery date Warranty: 30 days quality guarantee

• Eligible for return within 14 days of delivery (unused, original condition)
• Return shipping costs are the customer’s responsibility (original shipping non-refundable)
• Items must be unused and returned in original packaging
• Hygiene-sealed products cannot be returned once opened

International Returns Notice:
International returns must be clearly marked as “Returned Merchandise / No Commercial Value.” Any customs fees due to incorrect declaration will be deducted from the refund.

How to Return Your Order

• Contact Us within the return period via email or customer service
• Receive Return Authorization (RMA) with return instructions
• Package Securely in original packaging with all accessories
• Ship Back using a trackable shipping method (customer responsibility)
• Receive Refund within 5–10 business days after we receive and inspect your return (if approved)

Return Requirements

• Items must be in original, unused condition
• All original packaging, accessories, and documentation included
• Return authorization number required (contact customer service)
• Customer responsible for return shipping costs and any optional insurance
• Original shipping fees are non-refundable

Damaged or Defective Items:
If your item arrives damaged or defective, contact us within 48 hours with photos or videos. These cases are eligible for replacement only.

TechGlow Device Warranty (60 Days)

• Manufacturing defects covered (replacement only)
• Normal wear and tear excluded
• Warranty void if device is damaged by misuse
• Replacement provided for qualifying issues

Glow Ritual Collection Warranty (30 Days)

• Material defects and craftsmanship issues covered (replacement only)
• Natural stone variations are not considered defects
• Breakage due to dropping or misuse excluded

At Fidelie, we stand behind the quality of our products. If you receive a damaged or defective item, we will gladly send a replacement at no cost to you.

Damaged/Defective Item Process (Replacement Only)

• Contact us within 48 hours of delivery
• Provide clear photos or videos of the issue
• Our team will confirm eligibility and process a replacement
• Replacement is shipped at no cost (no refund for defective/damaged items)