Free Shipping on Orders Over $75

We’re delighted to offer complimentary standard shipping on all Fidelie orders over $75, with delivery typically within 3–14 business days depending on your location.

We want you to love your Fidelie experience. If you're not completely satisfied, we offer different return policies based on the product category:

TechGlow Device Returns
Return Period: 30 days from delivery date
Warranty: 60 days manufacturer warranty

• Eligible for return within 30 days of delivery (unused, original condition)
• Return shipping costs are the customer’s responsibility
• Original shipping fees are non-refundable
• Original packaging + all accessories required (RMA approval required before shipping)

Glow Ritual Collection Returns
Includes: Gua Sha tools, Pillow Cases, Beauty Accessories
Return Period: 14 days from delivery date Warranty: 30 days quality guarantee

• Eligible for return within 14 days of delivery (unused, original condition)
• Return shipping costs are the customer’s responsibility (original shipping non-refundable)
• Items must be unused and returned in original packaging
• Hygiene-sealed products cannot be returned once opened

International Returns Notice:
International returns must be clearly marked as “Returned Merchandise / No Commercial Value.” Any customs fees due to incorrect declaration will be deducted from the refund.

How to Return Your Order

• Contact Us within the return period via email or customer service
• Receive Return Authorization (RMA) with return instructions
• Package Securely in original packaging with all accessories
• Ship Back using a trackable shipping method (customer responsibility)
• Receive Refund within 5–10 business days after we receive and inspect your return (if approved)

Return Requirements

• Items must be in original, unused condition
• All original packaging, accessories, and documentation included
• Return authorization number required (contact customer service)
• Customer responsible for return shipping costs and any optional insurance
• Original shipping fees are non-refundable

Damaged or Defective Items:
If your item arrives damaged or defective, contact us within 48 hours with photos or videos. These cases are eligible for replacement only.

TechGlow Device Warranty (60 Days)

• Manufacturing defects covered (replacement only)
• Normal wear and tear excluded
• Warranty void if device is damaged by misuse
• Replacement provided for qualifying issues

Glow Ritual Collection Warranty (30 Days)

• Material defects and craftsmanship issues covered (replacement only)
• Natural stone variations are not considered defects
• Breakage due to dropping or misuse excluded

At Fidelie, we stand behind the quality of our products. If you receive a damaged or defective item, we will gladly send a replacement at no cost to you.

Damaged/Defective Item Process (Replacement Only)

• Contact us within 48 hours of delivery
• Provide clear photos or videos of the issue
• Our team will confirm eligibility and process a replacement
• Replacement is shipped at no cost (no refund for defective/damaged items)